Our Reviews

Satisfied with all aspects of the service for an oil change I received on 2/8/25.

I got new tires, alignment and oil change. Expected a three hour wait or more but was surprised when it was done in two hours. And the vehicle was washed as well. Austin was great!

cost more than i thought and was upset could not do all that was needed

Great service from the check in to completion. Very pleased, thank you.

Very poor communication. When making my appointment, I was told that the headlight parts for the recall would be in asap and I would have my truck back in a couple days. They were also supposed to look into a CEL for "engine or transmission service". I dropped the truck off on Thursday 1/30. After not hearing anything, I stopped in on Monday 2/3 to get an update. I was told that they were waiting on a transmission valve body and it should be in by Thursday 1/6 and that they would call me when the part arrived. I heard absolutely nothing until Friday 2/14 when I got a call that my truck was finished and ready to be picked up. If I had known this was going to be a 2 week repair, I would have gotten a loaner vehicle.

They did a good job installing new brake pads and discs. Just keep on them if you have any special requests.

Austin Forgette is great to work with. He and the technicians were quick to get our truck back on the road. Thank you all!

Always good service.

You did a Great job on my car when i brought my car inspected and my oil change on Feb 25 2025 😎

Was very surprised to have an added charge for using my debit card. I have bought 3 vehicles from Pinkerton and was not at all impressed by an added charge

Very friendly and worked a great deal for me. I'm normally a Ford guy but I couldn't pass up the deal on this truck, plus Ford dealers here SUCK .

This was my first experience at Pinkerton, and I’m thrilled I switched from Shelor Motor Mile. From the moment I drove into the garage, I was warmly welcomed by James Hoback and another service representative, who instantly set a positive tone for my visit. James guided me to the inviting waiting area, where he mentioned complimentary coffee and water. The space was not only comfortable but also conducive to productivity—I was able to bring my laptop and get some work done while I waited. After about an hour, Mr. Hoback returned with the great news that my truck was ready. His friendly demeanor and exceptional customer service truly impressed me. He was eager to assist and demonstrated an in-depth knowledge of my vehicle, patiently answering all of my questions and addressing my concerns. Pinkerton has undoubtedly earned my trust and loyalty!

My visit to Pinkerton was very pleasant. Everyone was very professional and courteous. Had a maintenance check to my car. Also, I had questions regarding the theft deterrent icon showing up on the dash, however, that question was answered and I was very satisfied with the advice I received. Thank you again, Pinkerton, for helping me maintain my car.

Fixed the issue caused by faulty mechanism.

efficient, completed requested tasks in a timely manner, courteous

I have bought cars from Pinkerton and service for 20 years now ! Very professional and great service and vehicles!

I got fast and efficient help.

The Pinkerton way

As usual, the quality of service and the service staff and mechanics are second to none. The only thing I do not like is the extra charge for using a credit/debit card when paying for service. I had taken my car in for a state inspection and planned to pay cash. When my car did not pass inspection, I needed to make a costly repair on the spot. As I wasn't planning on having to do this repair, I did not have enough cash on me (over $600) to pay for it and I had to put it on my debit card. Pinkerton charged me $20 for using the card. I bought my car from Pinkerton and I always take it there for service and oil changes. They are very good, but this extra charge leaves a very sour taste!

Friendly personnel, job completed in a timely manner, dealership is always extremely clean.

Everybody was great. The job looked great . The only thing is I wish they would call the number that was given to them instead of another number to let me know ow the job was done. Other than that everything else is good.

I absolutely love Pinkerton Chevrolet service dept in Salem, Va. Ramsey is the best and I love the waiting room with snacks and drinks, tv and bathrooms and it’s always really clean. They have newspaper and magazines also. It’s so nice to wait while being serviced in a nice relaxing place.

Had a problem with brake assist on my 2017 Chevy Trax since Nov.2024 and this is the first time dealership ever had one of these to ever show up on a vehicle and they went by the codes to get parts to repair my vehicle. It took several attempts and a lot of time to fix my vehicle and with General Motors help and with Ramseys help it took some time to finally get the brake assist problem solved. (The whole time they had my car they did give me a loaner car to use. Thank You)

Online appointment systems don't talk with each other, they fit me in though.

Had no appointment left car to have oil change- tire rotation & ac recharged &states inspection all done in one day time. Also was taken home & back to Pinkerton .Great people to work with.

i dropped my truck. 10 minutes later I was giving a ride home.One thing they didn't do was wash my truck.

Amazing service just like every other time I go!

Great people great service

Very friendly and efficient staff

Mario and the other guys took good care of me. From showing me the on the lot options to washing all the pollen off before I pulled off the lot they were kind and never pushy.

Exceptional service. Particularly want to recognize the Service Manager, Ramsey Wells and one of his technicians, Derek. Had a damaged turbo assembly on my 2021 Equinox (as I was driving through town on I81). Found the Chevrolet dealer was only 1.7 miles away. From moment I walked in, I knew I was in good hands. Met with professional, kind and graceful employees all along my visit. And in particular the prompt and professional attention given to my vehicle. Pinkerton management should be aware they are being represented Ted at the highest standards. Many thanks.

A great service experience. Our visit was pleasurable with the professionalism we expected. Thanks!

Very efficient & accommodating by giving appointment same day calling, thus no wait!

.

The experience was good. Fast and friendly.

There was oil spilt on part of the motor it did not bother to wipe any of it off. I had a shiny oil spot on my leather seat and oil Fingerprints. Oh my stern wheel.

The service manager was top notch! He was extremely prompt, courteous and fitted me in the day I called.

Crew went way out of their way to help me.

Excellence in customer service

Very efficient service tech work done properly

inspection person took my car wash pass out of my car.

Asked dealer to look at check engine light. It was not addressed. They did inspection and oil change. But did not address and I specifically asked them too

My 2011 Chevy Impala needed a new transmission as well as some other work. The men in the service department did an excellent job : I am very happy with the results. I also want to thank them for their kindness and understanding. My husband passed away a few years back. He took care of all our vehicle issues. This was the first major issue and expense my Impala ever had--- and knowing little about cars I had a lot of questions. They thoroughly and patiently answered them all , putting .y mind at ease.

Staff always so friendly, accommodating, professional. Everything is shipshape, well kept, neat.

The job was done in a timely manner, and then gave me a list of everything that needed to be done with the prices and the total amount

Several many year service customer here. Second straight poor experience with Pinkerton. Had an appt for an oil change, inspection, tire rotation, and exhaust sensor. They didn't even get the vehicle in a service bay on the day of the apt. Returned a few days later and the" routine service" took 2 days. Maybe there has been some new management structure or computer system micromanaging everything, but the experience has went down hill in the last year

My first visit was fantastic, but my second visit fell short of expectations. It was incredibly busy, and I had to wait in line for over 20 minutes, which made the whole experience feel rushed. After my truck's oil change, I was disappointed to find that my left headlight and turn signals stopped working right after leaving the dealership. They were functioning perfectly when I arrived, so it's certainly concerning. Additionally, my truck has a motor recall. When I asked about it, nobody seemed to have any information on when they would inspect my vehicle to prevent any potential issues. This is my first Chevrolet truck, and I must say, it's likely to be my last. I should have stuck with Fords.

Everyone was very nice and helpful. drove almost 45 minutes away to keep getting car serviced here

The normally good service wasn't evident this visit. Whoever changed the oil didn't wipe off the oil from undercarriage. As a result a large puddle of oil on my garage floor.

Service was efficient and no issues. However, Pinkerton dealership in Lynchburg Va. offered Oil Change special discounts but not in with the Salem Va. dealership. Even when I inquired about the special I got no joy!

They replaced my turbo within a couple of days.

I’m very unhappy about the outcome of my visit I came to get my vehicle inspected and it was rejected which it shouldn’t have been because looking at the vehicle you can clearly see that the tires are not rubbing and while in normal operation it doesn’t rub I just don’t make sharp turns because it well rub against the body molding and knowing that I don’t make sharp turns other than that my vehicle is in excellent condition and I am truly disappointed that they made it sound like it was a problem those tires cost $400 each and the mileage I get on them are surprisingly good smh I’m just truly disappointed 😠

You had the vehicle for 9 days including one weekend. The bill was about $500 - seemed reasonable , but within a few miles it was apparent that the issue was not fixed and in fact there more issues than the requested service entailed - remote lock and start worked fine before - now they don't work in addition to the initial service request. It was return to service today - I can only pray that the proper attention is given.

Excellent warranty service and they were able to provide a loaner vehicle while our car was being serviced.

Check in was quick and easy. Wait time was very reasonable. Nice waiting area with snacks and drinks. Always a pleasant experience.

Always a friendly and professional service staff. Vehicle is always serviced on time. Really appreciate the separate quiet waiting room Pinkerton Chevrolet has provided. It makes it very enjoyable to be able to read or work on your laptop in peace and quiet while waiting on your vehicle. I wish all dealerships had this arrangement.

Excellent customer service

Every one was very nice.

Everyone is very professional, friendly and helpful.

Excellent service

Ramsey is always fair and customer focused. Only thing I wasn't happy about was the 3.25% added fee for credit card.

My recent experience was great. This dealership's service is outstanding

Ramsey is a great guy to deal with and goes the extra mile every visit.

Great crew and management.

Fast and very friendly service

Ramsey was excellent helping us with our transmission problems

Great job

Good. Just very expensive.

Communication was great despite that was deaf. We understood each other very well. Didn’t feel pressured to purchase a newer vehicle. Took me a couple days to think. Dealer and service manager gave me few great deals and at last I couldn’t resist it. Finally bought a newer vehicle. Still love it. When I went to desk to pay for my service (oil and filter change ), I failed to let ladies know that I was deaf. She talked to me and I had no clue what she said. Not her fault. Hopefully next time things will go smoothly and better. I will definitely recommend Pinkerton to my friends and family

Ramsey and the crew are great.

Always Excellent - Austin communicate any issues or concerns that are found in a timely manner and will give you options not trying to push any extra items that’s not needed.

Dropped my Suburban off on Wednesday evening for a Thursday appointment. I was going to be out of town through the weekend. Never received a phone call. Called Monday AM and was told my car had not been brought in. About an hour later got a call with the diagnoses. A bill was given ~$4k which I thought was high (timing chain / oil pump) but gave the go ahead. Note: advisor did work with me on the price a little. Was told it would be complete Tuesday / Wednesday. I called Tuesday PM (3:33) to check on it and was initially told it wasn't complete then told (on the same call) that it was. We picked up Wednesday. The work seems to be done correctly and didn't take too long (and wasn't crunched for time). I was sticker shocked and communication could have been more proactive.

I’m pretty clueless when it comes to tires. Austin helped me find the right tire and got it in the next day! My tires had dry rot so it was pretty urgent they get fixed. I dropped it off early and Austin promised it would be done in 2 hrs. I figured 2hrs from my original appointment but no! They were very fast and definitely made a busy/stressful day a little bit brighter.

On time service professional and courteous staff..

Great as a

Very good

I have a equinox and Colorado truck both of which I bought at Pinkerton Chevrolet.They have serviced these vehicles.My equinox needed 2 tire pressure sensors replaced during a tire rotation and oil change service.They gave me an price of 269.98 for after market sensors that cost about 30-40 doiiars each which I thought was outragious.So to make along story short I did not leave happy.Ido not mind paying a fair price fo service but this did not seem to be fair to being along time customer.

Great service and friendly people

Oil change

Friendly staff always greeted when entering clean waiting room offered refreshments took my car back before scheduled appointment time quick easy great service always satisfied always given a sheet of what was services rendered excellent pricing friendly staff clean environment great time I'm a repeat customer and will be

Always quick and efficient. Austin has always kept me informed every time I’ve had work done. Feel confident I am getting the best care for my vehicles.

everything done like i wanted

I took my truck for routine oil change and tire rotation. Was greeted immediately and got everything set up. Their waiting room is very spacious. Service was completed and check out was a breeze.

customer service was not as good as before. when we arrived the bay had two parked cars in it and the entrance was partially blocked by a parked vehicle outside the bay door. Tight squeeze to get into the customer service bay. There used to be two ladies who worked the customer service bay area; they were not present and in my opinion, that was the reason for the congestion. no one came to us to offer help or to check us in, we had to go to the desk. I'm not very happy with your new way of doing things. Bring back the ladies.

All good

Good service.

Got a new full set of tires for my Tahoe and, as usual, everything was great - friendly, timely and expert!

no issues

This is a great dealership with very friendly and helpful employees. They give you reasonable estimates on how long work will take and the approximate costs. The facility is in great condition.

We got there early and they took us early. It was great.

Always on time and friendly

With the multi point inspection I would have expected my wiper fluid to be topped off. Also the vehicle emission control box was very loose. I didn’t notice it until I had arrived home.

Got my vehicle serviced in a timely manner. The receptionist was very nice and professional.

Jason was an excellent salesman and was a pleasure to work with. We love our new truck.

Came in for an oil change and tire rotation. I felt the wait time was excessive for this task, 2 hours. Over all good job.

We have had excellent service. We have never been disappointed with our customer service.

Pinkerton service and sales always deliver what they promise. No hidden fees or sales gimmick. I trust them to service my vehicle when needed

Excelent service

This is a great dealership.

Comfortable waiting room environment. Staff professional and pleasant

The Service Manager was able to fit me in for a flat tire by the end of the day. I was also in and out!

Service mgr handled the warranty process well. When it came time to do the actual work it was done quickly

You charge $3 more per quart of oil than hart GMC. Also it’s 2025…. A fee for using a debit card is ridiculous

Free oil change done so quickly! Thank you!

While traveling I had a problem with my tire. Pinkerton employees were very helpful in getting me an appointment, diagnosing my issue and also even offered to give me a ride home while waiting for repair.

No high pressure sales per our request. Very helpful.

This is a great dealership Pinkerton Chevrolet Salem, VA. The service department will always get me in if I have an emergency with my car. I had a flat tire and left my key in the Dropbox the night before. They were able to fix my tire the next day by the afternoon between appointments. I appreciate everyone at this dealership including the sales and service departments.

Love it they are always top notch with everything they do

Everyone is always so helpful and friendly. I love this dealership because they make you feel like you’re their only customer.

Had to have the grill replaced after being hit in the front end during the Thanksgiving holiday. One day for the vehicle inspection, one day to get the part and two hours total for the installation visit. Looks good as new. Thanks.

I’ve been a customer of Pinkerton Chevrolet since 2014. The service department and the sales team have gone through l many changes in leadership and some with staff however, they continue to uphold a standard of excellent when it comes to the customer experience that I always have received. I have brought family members and friends in from out of town when I stay out of town I mean other states as far north is Maryland and as far south as South Carolina to purchase and even recommend to do service with them, I still Tribles over one hour and 30 minutes and One Direction just to go and have my vehicle service at the service department here as long as they keep this standard both on the sales floor and mainly in the service department, which is headed up by Ramsey, his team back over in parts, Jason and Mike. And one of the long stained and salesman Mario as long as you have people like this in the corporation who embodies the Customer experience to be a positive one no matter when it’s uncomfortable and difficult and challenging for both of them and the customer they never give up and they continue to persevere customers like myself will always come and continue to come and recommend others for the same experience. I’m sorry once you said a standard high it’s kinda hard not to want to return as a customer, can you look at other dealerships and compare the experiences from there to Pinkerson!!

Always easy to deal with. Austin does a good job of identifying the issues, has the experience to guide you to the right solutions, and works to accommodate your needs. I have both my vehicles repaired at Pinkerton. Many people say that a dealer is more expensive...in the long run I find this to be false. OEM parts and service matter. I can't speak for everyone, but my experience with this service department (Austin) and parts department (Mike) have been nothing but positive. Recommend.

Good, Fast, Easy

Excellent, professional, trustworthy.

The service guy was excellent! Took his time explaining everything and even making my service appointment the best that I have experienced in the five years and seven months of coming to Pinkerton Service Department.

Professional and efficient experience. Thank you!

Much better communication. Waited only 35-40 minutes for my car to have its oil changed and tire rotation. No issues. Keep up good work

Ethan, Dylan and the friendly folks in the sales office (have not done a service appointment yet) did an outstanding job during my trade-in/purchase process; highly recommended. Additionally, the dealer location is very convenient; just off I-81, Exit 141.

Pinkerton Chevy in Salem, VA has a really great service department. It's easy to book an appointment online for a wide variety of services. Very high quality and professional service.

Came in for a state inspection on what looked like a busy day for the service dept. it took about an hour but in and out. No problems.

Ramsey is very detailed and is a pleasure to work with

The team is very professional. They even know my name. They replaced all the mess the previous owner did. My ZR2 runs and looks great.Thanks guys.

Good people. Would use service again.